FAQ’s

We accept K-net, credit card (Master Card and Visa) and we also accept cash on delivery.

Yes, you can. Once the driver reaches you at your location you can pay by either K-net or cash, afterwards he will hand you over your order immediately.

You will receive an email with the order summary, which means one of our employees will reach out to you once it is possible.

Yes, you can choose pick-up option in the checkout. You can also contact us through WhatsApp to let us know, feel free to tell us any special request you need.

Yes! Our delivery is 100% free of charge.

Delivery can take 1-2 days depending on the time of order. However, you can always contact us through phone or WhatsApp to make certain arrangements for the delivery.

It is possible if you make the order before 4 pm. Please contact us before making the order so we can confirm.

Unfortunately, we do not offer international shipping at the current time. We are hoping to make it possible soon.

Refunds and exchanges must be done within 24 hours of purchase. The original invoice is required, and items must be returned in their original packaging.

You will have to visit us at our store. Make sure the item is in its original condition and bring the invoice along.

No, once any customization is done to the item (resizing, engraving, etc.) it won’t be eligible for a refund or an exchange.

Our rings are available in one standard size: EU size 54 (equivalent to US size 7). If you’re unsure whether this size will fit, feel free to contact us—we’re happy to guide you.

Yes, we offer resizing. You can share us your size through the notes when completing your order, or contact us with your order details and preferred size through WhatsApp.

Resizing is free of charge for rings upon first purchase. For other items fees depend on the item and the amount of adjustment needed. We’ll provide a quote once we review your request.

You can provide us your size in the order notes. You can also contact us via WhatsApp or call us with your order number and the new size you need. Our team will guide you through the process.

Resizing usually takes 2–3 working days. We’ll give you an estimated timeline when you submit your request.

Most of the pieces can be resized, some items with custom designs or with intricate detailing can not be resized. Our team will confirm based on your specific item.

No problem! We offer a size guide to help you measure at home. You can also contact us, and we’ll be happy to assist you in choosing the right size. If you’re still unsure, we recommend visiting us at the shop to get accurately measured.

Yes we do! You can request gift wrapping in the order notes when completing the order, or contact us through WhatsApp with your order details and your request.

Yes, we offer the option to include a personalized message with your order. Simply add your message during checkout, and we’ll make sure it’s included with your jewelry in a gift card.

At the moment, we do not offer price-less invoices. All orders are processed with a full invoice that includes pricing details, in compliance with our billing policy.

Yes, we can deliver your order directly to the recipient. Just provide their address and phone number during checkout, and we’ll ensure the gift reaches them.